Rigers
Uta

Bucaj holds the franchise rights for Burger King, Firehouse Subs, and Popeyes in the Balkans, multiple locations, multiple systems, and always something going wrong somewhere. I looked after the digital infrastructure: databases, technical support, and the self-service kiosks that customers actually touch.

• Managed and optimised internal databases for daily operations across all franchise locations
• Handled L1/L2 technical support, diagnosing hardware and software issues quickly, because downtime in a fast food location is expensive
• Configured, deployed, and maintained the self-service kiosk network and kept it properly integrated with POS infrastructure

Marketing agency work, we had different clients, different requirements, and deadlines that don't move. I was responsible for turning the design team's Figma files into live websites, and handled everything in between: DNS, SSL, server-side configuration.

• Built client websites from agency UI/UX designs. Fully responsive across browsers, and on schedule
• Handled the full infrastructure side: domain setup, DNS configuration, SSL, server-side optimisations
• Implemented campaign-specific features and made sure the technical implementation matched the marketing goals

My first proper dev job, the national government archive's website and database. Government systems come with a lot of legacy, a lot of constraints, and very little room for error when you're dealing with official records. Good place to learn to be careful.

• Designed and developed new features for the archive's public-facing website
• Managed and optimised the database. Accurate, secure record handling isn't optional in a government context
• Tracked down and fixed integration bugs between the frontend and backend